Right and Method of Submitting Complaints

Madam Monica d.o.o. will make every effort to resolve any uncertainty, complaint, or claim as soon as possible, in accordance with the applicable regulations of the Republic of Croatia and with the aim of reaching a mutual agreement.

Complaints and claims are received by the administrative department and handled by the competent department.

Users may submit complaints in writing to the following address:

Madam Monica d.o.o.
Kamenarka 16
10000 Zagreb
Croatia
OIB: 56779900843

with the note: COMPLAINT

To submit a complaint or return request, users must complete the form available at the following link:

www.madam-monica.hr/obrazac-za-povrat

Complaints and return requests are not accepted by e-mail, but exclusively through the above-mentioned form.

The complaint handling procedure is confidential. If an amicable solution cannot be reached, the competent court in the Republic of Croatia shall have jurisdiction.

This procedure is based on the applicable regulations of the Republic of Croatia, including the Consumer Protection Act, the Act on Alternative Resolution of Consumer Disputes, and Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes.